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Warranty

Log a Warranty Claim

For wardrobe warranty issues please fill in the form below.


Log a Warranty Claim

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Wardrobe Warranty

This warranty certificate is issued by KWB Group Pty Ltd ACN 159 809 328 trading as “WARDROBE CONNECTION”, to the original purchaser of the warranted products and workmanship (defined below). This warranty certificate (warranty) is in addition to any statutory rights or remedies you may have.

MANUFACTURER PRODUCT WARRANTY

This warranty covers the following products which are covered by the manufacturer’s warranty at time of purchase;

Manufacturers Product Years Warranted
Internals (carcase only) 7
Doors 7
Panels 7
Drawer Fronts 7
Wheels 7
Glass 2
Lighting 1
Hafele Hardware & Accessories Lifetime

Note: Any other materials included in the wardrobe not listed above are also subject to being warranted by the relevant manufacturers.

If the defective product falls under the manufacturer’s warranty, WARDROBE CONNECTION will, at its option, either:

  • Arrange repair of the defected warranted product by the manufacturer; or
  • Arrange replacement of the defective warranted product by the manufacturer.

If a warranted product is no longer available and cannot be repaired, the manufacturer, at its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and colour. The manufacturer however, cannot guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.


10 YEAR WORKMANSHIP WARRANTY

WARDROBE CONNECTION warrants to the original purchaser that the purchased product will be free from defective workmanship. This warranty only applies if the purchased products are properly maintained and used for normal domestic use.  The warranty applies for a period of ten (10) years from the date of delivery of the purchased products. If WARDROBE CONNECTION is liable under the warranty, will at its option, either:

  • Arrange repair of the defective workmanship; or
  • Arrange replacement of the part required due to defective workmanship.

If a warranted product effected by the defective workmanship is no longer available, WARDROBE CONNECTION, in its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and colour, however WARDROBE CONNECTION will not guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.


EXCLUSIONS

This warranty is null and void if any person, other than a WARDROBE CONNECTION authorised representative installs, repairs or alters the warranted products without the prior consent of WARDROBE CONNECTION. This warranty does not apply in relation to any damage to the warranted products caused by any of the following;

  • wear and tear suffered through normal use or damage caused by impacts or accidents;
  • use of inappropriate chemicals;
  • mistreatment, negligent use or misuse;
  • insufficient or improper care (including inappropriate use of cleaning products);
  • fading, discolouration or damage caused by exposure to intensive or excessive light including ultra violet light, moisture or heat (including excessive steam on doors, panels, drawer fronts and cabinets);
  • alterations, modifications or use of the Warranted Products which is beyond or inconsistent with the supplied product instructions and which has not been authorised by WARDROBE CONNECTION; or
  • over exposure to heat or water.

WARDROBE CONNECTION will not, under any circumstances, be liable for indirect, special or consequential loss or damages (such as loss of use, inconvenience, loss or damage to personal property). In no event shall the WARDROBE CONNECTION liability, under this warranty for a warranted product, exceed the purchase price of that warranted product or its replacement. WARDROBE CONNECTION’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


PROOF OF WARRANTY CLAIM

Claims will not be accepted unless the original proof of home ownership and product purchase invoice and date is provided together with the appropriate warranty certificate (at time of purchase) is supplied to WARDROBE CONNECTION. The warranty is personal to the original purchaser of the warranted products and may not be assigned or transferred, including to any subsequent purchaser of the property upon which the warranted products are installed. WARDROBE CONNECTION reserves the right have any alleged faulty product inspected by an authorised WARDROBE CONNECTION representative prior to any claim being processed. If the inspection reveals that this warranty does not apply, than the customer must pay a $100.00 inspection fee.

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